Data Deletion

You control the data Social Studio holds about your connected accounts. There are two ways to remove it.

Disconnect an account

In Social Studio, open Accounts, find the account, and choose Disconnect. This immediately deletes the stored access tokens for that account and stops all publishing and syncing.

Request full deletion

To delete all data we hold for you — tokens, posts, comments, messages, and metrics — email hello@whiteoakmedia.io from the address associated with your account, or have your White Oak Media contact submit the request. We process deletion requests within 30 days and confirm by email.

Facebook data deletion

If you connected via Facebook and remove Social Studio from your Facebook settings, Facebook notifies us and we delete the associated tokens and data automatically. You will receive a confirmation code and a link to check the status of the request.